During March, we sent out 100 Customer Service Questionnaires to our clients, asking for their feedback on our performance. Clients were asked to score us on a scale of 1 – 5, with 5 being the very best.

Overall, the results were very positive, with us scoring highly across all categories. 

Most notable were the following categories;

·        General Telephone Manner – 91%

·        Customer Collection Arrangements – 88%

·        All Round delivery performance – 88%

·        Ease of Use – 85%

·        Appearance of Vehicles – 91%

Clients were also asked to feedback any requests or service enhancements that they would like us to consider as part of our continious improvement program.

We would to thank everyone who took the time to complete this questionnaire; its rewarding for us to see our efforts recognised.

[View full survey results]

All those that completed the survey received a free gift!